{"id":665,"date":"2023-01-08T20:06:56","date_gmt":"2023-01-08T19:06:56","guid":{"rendered":"https:\/\/vakifbankde.esme-it.at\/?page_id=665"},"modified":"2023-08-01T17:09:27","modified_gmt":"2023-08-01T15:09:27","slug":"beschwerdemanagement-1","status":"publish","type":"page","link":"https:\/\/vakifbankde.esme-it.at\/en\/beschwerdemanagement-1\/","title":{"rendered":"Beschwerdemanagement-1"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"665\" class=\"elementor elementor-665\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d30ab18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d30ab18\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ae6bfd\" data-id=\"8ae6bfd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f0fd1d elementor-widget elementor-widget-heading\" data-id=\"8f0fd1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Complaint management<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8dc7dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8dc7dd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-20f3286\" data-id=\"20f3286\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5da0369 elementor-widget elementor-widget-text-editor\" data-id=\"5da0369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\tVakifBank always strives to offer the best possible service to your customers and business partners.\nBecause we value your satisfaction. However, if we do not convince you with our service, please let us know what we can improve.\n\nYou have the option of submitting your complaints through various channels. Each receipt of the complaint will be acknowledged and will be dealt with as soon as possible.\n\nPlease use the complaint form (see below) or send us an e-mail: <a href=\"\/en\/anliegen@vakifbank.eu\/\">anliegen@vakifbank.eu<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd85e7 elementor-widget elementor-widget-heading\" data-id=\"ffd85e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact form<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4407d6 elementor-button-align-center elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"d4407d6\" data-element_type=\"widget\" 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.e-form__indicators__indicator__separator,.e-form__indicators--type-number .e-form__indicators__indicator__separator,.e-form__indicators--type-number_text .e-form__indicators__indicator__separator{margin-top:calc(var(--e-form-steps-indicator-padding, 30px) \/ 2 - var(--e-form-steps-divider-width, 1px) \/ 2)}.elementor-field-type-hidden{display:none}.elementor-field-type-html{display:inline-block}.elementor-login .elementor-lost-password,.elementor-login .elementor-remember-me{font-size:.85em}.elementor-field-type-recaptcha_v3 .elementor-field-label{display:none}.elementor-field-type-recaptcha_v3 .grecaptcha-badge{z-index:1}.elementor-button .elementor-form-spinner{order:3}.elementor-form .elementor-button>span{display:flex;justify-content:center;align-items:center}.elementor-form .elementor-button .elementor-button-text{white-space:normal;flex-grow:0}.elementor-form .elementor-button svg{height:auto}.elementor-form .elementor-button .e-font-icon-svg{height:1em}.elementor-select-wrapper .select-caret-down-wrapper{position:absolute;top:50%;transform:translateY(-50%);inset-inline-end:10px;pointer-events:none;font-size:11px}.elementor-select-wrapper .select-caret-down-wrapper svg{display:unset;width:1em;aspect-ratio:unset;fill:currentColor}.elementor-select-wrapper .select-caret-down-wrapper i{font-size:19px;line-height:2}.elementor-select-wrapper.remove-before:before{content:\"\"!important}<\/style>\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"665\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"d4407d6\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Max\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ff449f2 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ff449f2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ff449f2]\" id=\"form-field-field_ff449f2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Sample man\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"max@mustermann.de\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_b376369 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b376369\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTelephone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_b376369]\" id=\"form-field-field_b376369\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"+49 123 456 789\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_6ff1458 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6ff1458\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSelect The Theme\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_6ff1458]\" id=\"form-field-field_6ff1458\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"FINANZIERUNG\">FINANCING<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"KONTEN\/KARTEN\">ACCOUNTS\/CARDS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SPARPRODUKTE\">SAVE PRODUCTS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ONLINE BANKING\">ONLINE BANKING<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SONSTIGES\">OTHER<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_980df52 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_980df52\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDocument storage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_980df52][]\" id=\"form-field-field_980df52\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"16\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-6ed25c0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-6ed25c0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYour message\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[6ed25c0]\" id=\"form-field-6ed25c0\" rows=\"4\" placeholder=\"Your message\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_c83422e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c83422e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPrivacy policy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_c83422e]\" id=\"form-field-field_c83422e\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\" checked=\"checked\">\n\t\t\t\t<label for=\"form-field-field_c83422e\"><a href=\"https:\/\/vakifbankde.esme-it.at\/en\/datenschutzerklarung\/\" target=\"_blank\">Privacy policy<\/a>  read &amp; accepted<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-md\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16645e9 elementor-widget elementor-widget-text-editor\" data-id=\"16645e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIf, despite submitting your notification, it is unfortunately not possible to reach an agreement in an individual case, the following arbitration institutions are still available to you:\n\n- Joint Conciliation Board of the Austrian Banking Industry (<a href=\"http:\/\/www.bankenschlichtung.at\" target=\"_blank\" rel=\"noopener\">www.bankenschlichtung.at<\/a>) for banking transactions (excluding foreign currency loans).\n\n<strong>- Internet Ombudsman <\/strong>(<a href=\"http:\/\/www.ombudsmann.at\">www.ombudsmann.at<\/a>) in case of contracts against payment or other questions of e-commerce or internet law or data protection, copyright or trademark law related to the internet, which are concluded via the internet. However, the institution of the Internet Ombudsman is only available to you if you are a consumer resident in Austria. Therefore, companies cannot lodge complaints here.\n- <strong>Dispute resolution platform\n(ec.europa.eu\/odr)<\/strong>:\nThere is also the possibility to turn to the conciliation platform ec.europa.eu\/odr established by the European Commission.\n- <strong>Arbitration for consumer transactions <\/strong>(<a href=\"http:\/\/www.verbraucherschlichtung.at\">www.verbraucherschlichtung.at<\/a>) for foreign currency loans or other disputes that do not fall under the jurisdiction of the above arbitration boards.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Beschwerdemanagement Die VakifBank ist stets bem\u00fcht, Ihren Kunden und Gesch\u00e4ftspartnern den bestm\u00f6glichsten Service anzubieten. Denn wir legen Wert auf Ihre Zufriedenheit. Sollten wir Sie aber mit unserem Service nicht \u00fcberzeugen, dann lassen Sie uns bitte wissen, was wir verbessern k\u00f6nnen. Sie haben die M\u00f6glichkeit, Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. Jeder Erhalt der Beschwerde [&hellip;]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-665","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"caner","author_link":"https:\/\/vakifbankde.esme-it.at\/en\/author\/caner\/"},"uagb_comment_info":0,"uagb_excerpt":"Beschwerdemanagement Die VakifBank ist stets bem\u00fcht, Ihren Kunden und Gesch\u00e4ftspartnern den bestm\u00f6glichsten Service anzubieten. Denn wir legen Wert auf Ihre Zufriedenheit. Sollten wir Sie aber mit unserem Service nicht \u00fcberzeugen, dann lassen Sie uns bitte wissen, was wir verbessern k\u00f6nnen. Sie haben die M\u00f6glichkeit, Ihre Beschwerden \u00fcber verschiedene Kan\u00e4le zu \u00fcbermitteln. 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